plg_search_docman
Search - Joomdle Courses
Search - Joomdle Course Categories
Search - Joomdle Course Topics
Search - Contacts
Search - Articles
Search - Blog
Search - Videos

(This statement is part of a Participation Agreement that all of the Society's core affiliates sign.I hope that you will read it carefully.Your comments are welcome. Please post comments you feel will contribute to  a quality public dialogue below. You may send any questions or private comments to me personally at This email address is being protected from spambots. You need JavaScript enabled to view it.).

While GO Society’s associates and fellows agree to support the Society’s purpose, we come to our organizational work from different disciplines, different sectors, different functions, different roles and levels of organizations, and different interests in improving organizational effectiveness.

What we hold in common is appreciation, knowledge, and experience in a systems approach to designing and managing organizations that is based on foundational concepts about understanding and organizing complexity in work settings developed by Lord Wilfred Brown and Elliott Jaques. This approach, over the years variously called “The Glacier Project”, “Stratified Systems Theory”, and “Requisite Organization” includes well-defined, researched, and tested concepts of levels of work complexity, levels of human capability, accountability, and effective managerial leadership practices.

We recognize the discovery that organizational systems have a direct and substantial impact both on the personal achievement of people at work and on the capacity of organizations to create wealth for society, and that as a consequence of this the design and implementation of such systems carry strong moral and ethical implications.

While we all appreciate this systems approach and these concepts, we again differ as to which and how many of the concepts we emphasize in our individual practices and how we may integrate them with other theories and skills that we use in our organizational work.A few examples:

  • Some associates and fellows work in organization design – some doing partial design perhaps stopping after redesigning levels, roles and staffing; others specializing in redesigning only specific functions such as marketing or human resources; while others may take a more comprehensive approach using the concepts to help in redesigning organization strategy, the level of the organization, levels of work, functional alignment, role design, staffing, accountabilities and authorities, lateral relationships, assessment, talent pool management, and compensation.
     
  • Some associates specialize in talent pool work, some specializing primarily in expert based individual assessment using a variety of approaches, some approaches being open source and some proprietary, others working with the managerial group educating and coaching them in making assessments as part of their manager-once-removed, and manager accountabilities aligning these assessments in two-level managerial group calibration meetings. Some who specialize in assessment may or may not also do individual role design or other aspects of organization design.
     
  • Some may specialize in providing consulting services in support of the CEO in selecting and aligning the senior management team and may continue to support the CEO and his/her team to design a new strategy and implementing it.
     
  • Some implement requisite concepts in a different order and with different style – some beginning with values and systems design, others beginning with developing effective managerial practices while supporting managers in doing their on-going work, and some may start with organizational diagnosis including time-span interviews.
     
  • Some may work as general managers or their staff support and use understanding of these principles and concepts in their daily work.
     
  • Some may combine this requisite systems approach with other approaches to organizational improvement – after careful analysis of how to adapt their methods drawn from other sources so that they do not violate core Requisite Organization principles and concepts; e.g. some may use both requisite and Lean Six Sigma methods after carefully determining that the requisite work should be done first and that the Lean Six Sigma work should be organized and accountabilities assigned according to requisite principles.

In summary, we all have and celebrate our own educational foundations, skilled knowledge, and experience in improving organizations, and in this document we all agree to our common science based principles and concepts described above in general terms.

We also agree to participate in a continuing dialogue on the continuous evolution of these ideas both in a private area of the web and in face-to-face meetings, helping GO Society associates and fellows to come to broad agreement on what specifically is included and is not included in this commonly held requisite approach, and what we should encourage all Society affiliates to endeavor to master.

Published in Blog

Mike Jay asked this question in regard to last month’s blog (What if a manager does not want to follow RO guidelines? - Science and Engineering).  In the spirit of last month’s blog, I would say that this is a question that is not asked frequently enough.  It is very easy to accept an engineering template without asking for the scientific reasons behind it.  Without understanding the science behind the rule, we cannot explain to our clients why they should pay attention to the rule and we run the danger of falling into dogmatism.

So let’s explore this question in the context of a Stratum-I-capable employee and see the difference it makes whether their manager is capable at Straight I or II.  (I’ll address in a later blog what happens when the manager is capable at Stratum III.)

Because they have current potential capacity at Stratum I, the employee is capable only of declarative processing at the normal adult level.  That is:

  • they can declare one factor to justify a conclusion:  “I believe he’s guilty because he has used this mode of operation before.”
  • they can use one method to solve a problem: making a sale by building rapport with a prospect, or by helping the prospect understand the importance of a problem or opportunity they have, or by demonstrating their ability to solve such problems.
  • they can serve one purpose at a time.  They can provide efficient service or friendly service but not efficient and friendly service.

If the manager’s current potential is also at Stratum I, they too can only process adult-level information declaratively.

  • They may have skills and knowledge that the employee is lacking, e.g. in how to build rapport better, and they will be able to observe how well the employee follows a given procedure.  But they will not have a higher perspective on the employee’s abilities and ways of solving problems.  And they may not be able to convince the employee that their method is really better than the one the employee is using.
  • They may have learned a method, for example, to provide fast and friendly service which they can coach the subordinate on, but they would not be capable of devising such a method themselves.
  • They could formulate a general, reasonable expectation for how much an employee can produce given their level of ability but could not form a reasonable expectation for how much an employee can produce given their level of ability and the conditions they are working in.


But if the manager’s current potential capacity is at Stratum II, they would also be capable of cumulative processing at the normal adult level.  That is:

  • they can accumulate a number of factors to justify a conclusion:  “I believe he’s guilty because he has used this mode of operation before and he had a motive for doing it and he had the opportunity.”
  • they can combine a number of methods to solve a problem: making a sale by building rapport with a prospect and helping the prospect understand the importance of a problem or opportunity they have, and by demonstrating their ability to solve such problems.
  • they can serve more than one purpose at a time.  They can provide efficient and friendly service.


Their Stratum-II capacity also enhances how they can manage.  

  • They will have a higher perspective on the employee’s abilities and ways of solving problems.  They can see how the employee’s approach does not work within the current context and can explain to the employee why their current method is not succeeding.  They may have skills and knowledge that the employee is lacking, but the major value they add as a manager stems from the higher perspective they have of the employee and their context.
  • They may have learned a method, for example, to provide fast and friendly service which they can coach the subordinate on, but if they don’t, they can formulate one themselves.
  • Their expectation of reasonable output is informed by the subordinate’s ability and by the context in which the subordinate works.


The advantage brought by their cumulative-processing ability extends to other managerial leadership practices.  As just one example, a Stratum-II-capable manager can set better context than can a Stratum-I-capable manager.  Cumulative-processing ability allows a manager to explain to their subordinates:

  • how the work of Sandy and Lee and Leslie adds up to a whole greater than the sum of its parts.
  • how the change in quality of raw materials and the change in consumer demands require a change in production methods.


There are several advantages of having a manager one stratum above the subordinate rather than a manager at the same level as the subordinate:

  • Strategy is more likely to be implemented.  The manager can better assess whether the employee’s work is actually on target in the current context, producing the results required by strategy.
  • Work will be done more efficiently because the manager is better able to coach subordinate performance and can make more realistic expectations of output.
  • Trust is enhanced because the subordinates more easily accept taking orders from someone they experience as adding value to their work.


It is understandable that executives wish to reduce the number of managerial levels in their areas.  But if that reduction results in compression, in employees’ having managers who cannot process information at a higher level than the subordinate, the cost is the loss of managerial added value, and that threatens efficient and trustworthy execution of strategy.

Published in Blog

Professional associations & universities that support and / or co-market society conferences


Remove this one and put conference board logo here

 

IBM International

 

The Argentine Human Resources Association


The European Organization Design Forum

 

Canadian Association of Management Consultants

Human Resource Professionals of Ontario

Human Resource Planning Society

An institute for advanced human resources professional development

 

 

 

 

An association of academics, business users and consultants headquartered at Aarhus University in Denmark

A USA based association (I put a higher quality logo in the folder)

A Toronto-based association of advanced HR practitioners 

 

An Argentine Society for Quality Improvement

 

The Argentine Society for Training and Development

The Argentine Human Resources Association

Federation of Human Resource Associations in Latin America 

The Buenos Aires Technological Institute

An professional association for public service employees in Canada

Consulting firms that provide financial support

 

A management consulting firm in Toronto, Canada

 

 

Forrest and Company, Toronto, Canada

 

A global network of associate consultants headquartered in Toronto Canada

 

 

Toronto, Canada

 

 

USA

 

 

Australia

 

 

 

USA

 

 

 

USA

 

 

Toronto, Canada

Buenos Aires, Argentina.

Cron Job Starts