Values and Trust in Managerial Leaders

This article first appeared in the journal Organisations & People Vol 12 No 3, Aug. 2005, published by the Association for Management Education & Development (AMED), Cambridge, UK. AMED offers a website of development information, and access to further articles, at


Building and maintaining trust requires both operational values and accountability-based management. Operational values establish desired and expected managerial practices which establish clear guides for decision-making and equally clear boundaries for behaviours.

Though some values may contain an element of aspiration and be intended to inspire, the values employees can believe in are those they see in action, and for which leaders are held to account.


Companies that provide financial support

Anne Stephen, VP HR Torex Gold Resources Inc.

Consulting firms that provide financial support

A management consulting firm in Toronto
Terra Firma Consulting
Forrest and Company
AMG Consulting
Enhancer Consulting
The Working Journey
Quintave Consulting