Welfare Bureaucracies - Their design and change in response to social problems

Document Info:
This E-Book is presented in PDF format and is downloadable as a single Word/Phrase Searchable PDF (~41.8 MB filesize) and 256 pages long .

Originally published: 1984 by Heinemann Educational Books Ltd, London, UK
ISBN 0 435 82059 1 Pbk / ISBN 0 435 82058 3

Organisations with paid staff dominate the systematic delivery of personal and allied social services. These 'welfare bureaucracies' occupy a critical place between political statements of policy and the citizen receiving the service.

This book aims to provide students, policy-makers and practitioners with a usable theory: theory to understand, design and change welfare bureaucracies.

David Billis begins by criticising the 'schizophrenic' approach of social administration in its unwillingness to study bureaucracy. He offers instead a problem-orientated approach both to the philosophy of organisations and to methodological issues. This sets the context for studying welfare bureaucracies.

He then challenges many entrenched beliefs and presents alternative models and concepts. Finally, he uses case studies to show how usable theory can be developed and applied in order to close the gap between theory and practice.

This is an important book not only for those studying and working in social welfare fields, but also for those in other disciplines who are concerned with organisational theory and administrative behaviour.


 Searchable Format PDF

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