A Gift for Managers
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The levels of work literature often describes implementing requisite organization as a major systematic change in structure and complementary management system components planned and led by the top. Sheila Deane, an Australian consultant who works worldwide, describes the personal experience and reported feelings and insights of a level IV general manager who champions an RO-based pilot project in her own functional area. Deane tells the story of this general manager’s path in learning how to implement RO concepts into her divisional team, and the results that were achieved on her “90-day plan.” An unexpected benefit of the project was that a Six Sigma project that had been ineffective for two years came dramatically alive once the work was set at the right level with the appropriate accountabilities and authorities in place.