Achieving the Information Technology Promise Using Work Levels as the Framework
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Many of us can identify with the “black hole” label for information technology, i.e., the continual and escalating costs of IT, often times with no discernable benefit. With IT an increasingly critical part of an organization’s competitive strategy, it is important to manage the function to generate maximum effectiveness. Piet Calitz, managing director of BIOSS International, proposes that using the work levels approach to managing IT can generate improvements in its effectiveness. Too often, he maintains, organizations do not understand the complexity of the IT change process. Changes in technology often impact the culture of an organization, and the IT manager must possess a level of capability that allows him/her to manage the cultural change.