Interview: Maurice Dutrisac - The Inglis Case: The Complete Restructuring of a Company Using Requisite Organization Methods

The speaker discusses their experience working on a project for English Limited, a Canadian appliance company acquired by Whirlpool. English faced quality and sales issues, with a significant sales gap compared to a competitor, G Campco. They implemented a Requisite Organization program to restructure the company, matching individuals to their roles based on cognitive capability. This led to significant sales growth and success. The speaker emphasizes the importance of having the right people and organization for success, citing Jim Collins' "Good to Great" as a reference.

I was fortunate to work with Dr. Elliot Jakes and Dr. Stephen Clement on a project for English Limited, which was a large appliance company in Canada that was bought by Whirlpool. English was having a...

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I was fortunate to work with Dr. Elliot Jakes and Dr. Stephen Clement on a project for English Limited, which was a large appliance company in Canada that was bought by Whirlpool. English was having all sorts of issues, quality issues. Sales were diminishing. They had a lot of dealers, small dealers, but the power retailers were taking over, and English was not strong in that area. So we were given an ultimatum by Whirlpool to become number one in Canada. And surpass Camco, which at that time... G Campco, and at that time G Campco was $150,000,000 in sales ahead of English. So we put in a full Requisite Organization program where every function was restructured. Every person for every new function was looked upon, whether they had the cognitive capability to do that job. So as a result of this restructuring, for the first time in the history of English, every job was filled by an individual who could work at that level. And then we saw the power, the magic. Once we did that and we had the right strategy, we were able to steal $150,000,000 of sales from our competitors. And within two years, we grew by over 30%, actually restructured as well while we were doing that, which is amazing. Because many CEOs, because of the downturn... And presence that I talked to, they're saying, well, even if I have better people, my sales went down by 20 or 40%. The market's not there. But that's totally wrong. If you have the right people... Right organization, the right leadership practices, they'll find that business. It may not be in the market segment you're in now, but good people will do some magical things. And that's what Requisite organization can do for you. Going back, a great book by Jim Collins, Good to Great. He says if you have good people on the bus, you can do some outstanding things. So in a lot of ways, the Requisite program and the Jim Collins Good to Great program work together hand in hand.

MasterMind Solutions Inc.

Major organizations and consulting firms that provide Requisite Organization-based services

A global association of academics, managers, and consultants that focuses on spreading RO implementation practices and encouraging their use
Dr. Gerry Kraines, the firms principal, combines Harry Levinson's leadership frameworks with Elliott Jaques's Requisite Organization. He worked closely with Jaques over many years, has trained more managers in these methods than anyone else in the field, and has developed a comprehensive RO-based software for client firms.
Founded as an assessment consultancy using Jaques's CIP methods, the US-based firm expanded to talent pool design and management, and managerial leadership practice-based work processes
Former RO-experienced CEO, Ron Harding, provides coaching to CEOs of start-ups and small and medium-size companies that are exploring their own use of RO concepts.  His role is limited, temporary and coordinated with the RO-based consultant working with the organization
Ron Capelle is unique in his multiple professional certifications, his implementation of RO concepts through well designed organization development methods, and his research documenting the effectiveness of his firm's interventions
A Toronto requisite organization-based consultancy with a wide range of executive coaching, training, organization design and development services.
A Sweden-based consultancy, Enhancer practices time-span based analysis, executive assessment, and provides due diligence diagnosis to investors on acquisitions.
Founded by Gillian Stamp, one of Jaques's colleagues at Brunel, the firm modified Jaques;s work-levels, developed the Career Path Appreciation method, and has grown to several hundred certified assessors in aligned consulting firms world-wide recently expanding to include organization design
Requisite Organization International Institute distributes Elliott Jaques's books, papers, and videos and provides RO-based training to client organizations