Zandra Reinshagen

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Zandra Reinshagen
COO - Direct Operations
Human Credit (formerly San Antonio Federal Credit Union)

As a leader in the financial industry for the past 25+ years, I am currently the COO of Direct Operations at San Antonio Federal Credit Union where I lead all aspects of our Direct business (Branches, Digital Banking, Call Center, Direct Lending and Deposit Products) as well as Technology Delivery and Member Operations.   While I have spent more than 20 years working at SACU during two different stints, I’ve also held senior leadership positions with financial industry vendor companies.  During my 10 years in the vendor world, I led the Credit Union Division Technology Services team at EDS, served as Interchange Director at GenPass Technologies and was Director of Product Delivery at Symitar, a Jack Henry Company.

I earned a Bachelor of Science degree in Mathematics from Texas State University.  I’m a graduate of NAFCU’s Management Development Institute and teach Fundamentals of Leadership Framework (Requisite Organization) to our credit union leadership team.  I was previously a member of the CUNA Technology Council Executive Committee and served as the council’s Membership Committee Chair.

I was first introduced to Requisite Organization in 2007 when I rejoined SACU in a Stratum IV role. At that time, SACU was just in the beginning phases of RO introduction and implementation and since that time Requisite Organization principles have been a critical part of organizational structure and role designs throughout all my areas of accountability.  New and seasoned leaders throughout our organization have implemented Requisite Organization principles as part of our everyday leadership system, helping set up leaders and staff for success.  

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Major organizations and consulting firms that provide Requisite Organization-based services

A global association of academics, managers, and consultants that focuses on spreading RO implementation practices and encouraging their use
Dr. Gerry Kraines, the firms principal, combines Harry Levinson's leadership frameworks with Elliott Jaques's Requisite Organization. He worked closely with Jaques over many years, has trained more managers in these methods than anyone else in the field, and has developed a comprehensive RO-based software for client firms.
Founded as an assessment consultancy using Jaques's CIP methods, the US-based firm expanded to talent pool design and management, and managerial leadership practice-based work processes
Former RO-experienced CEO, Ron Harding, provides coaching to CEOs of start-ups and small and medium-size companies that are exploring their own use of RO concepts.  His role is limited, temporary and coordinated with the RO-based consultant working with the organization
Ron Capelle is unique in his multiple professional certifications, his implementation of RO concepts through well designed organization development methods, and his research documenting the effectiveness of his firm's interventions
A Toronto requisite organization-based consultancy with a wide range of executive coaching, training, organization design and development services.
A Sweden-based consultancy, Enhancer practices time-span based analysis, executive assessment, and provides due diligence diagnosis to investors on acquisitions.
Founded by Gillian Stamp, one of Jaques's colleagues at Brunel, the firm modified Jaques;s work-levels, developed the Career Path Appreciation method, and has grown to several hundred certified assessors in aligned consulting firms world-wide recently expanding to include organization design
Requisite Organization International Institute distributes Elliott Jaques's books, papers, and videos and provides RO-based training to client organizations