Inglis Home Appliances (now owned by Whirlpool)

Open The Inglis Story: How It Became the Number One Appliance Company in Canada

How do you take a struggling appliance manufacturer and turn it into a national leader by increasing sales by 33 percent in just two years? Maurice Dutrisac, who was vice president of administration with Inglis when Whirlpool Corporation bought the company, worked with Elliott Jaques and Stephen D. Clement to implement requisite organization on a company-wide basis to meet the performance expectations of the new owner. Their article is an excellent description of the challenges and opportunities executives face when implementing requisite concepts. Their experiences cover the gamut, from eliminating management levels, to ensuring that managers are capable of handing the complexity of their roles.
The Issue:
How do you take a struggling appliance manufacturer and turn it into a national leader by increasing sales by 33 percent in just two years? Maurice Dutrisac, who was vice president of administration with Inglis when Whirlpool Corporation bought the company, worked with Elliott Jaques and Stephen D. Clement to implement requisite organization on a company-wide basis to meet the performance expectations of the new owner. Their article is an excellent description of the challenges and opportunities executives face when implementing requisite concepts. Their experiences cover the gamut, from eliminating management levels, to ensuring that managers are capable of handing the complexity of their roles.

Project Information:

Industrial sector Types of organization Governance RO Stratum of the organization Number of Employees Labour relations Region Country
Manufacturing
manufacturer of white goods - appliances
Private
5
North America
Canada
Types of interventions Specific functions targeted if any Strata in which RO interventions were used Approximate Years of project interventions
CEO & general management, Operations or production

Link to other project-related information on the site:

Project principals

Major organizations and consulting firms that provide Requisite Organization-based services

A global association of academics, managers, and consultants that focuses on spreading RO implementation practices and encouraging their use
Dr. Gerry Kraines, the firms principal, combines Harry Levinson's leadership frameworks with Elliott Jaques's Requisite Organization. He worked closely with Jaques over many years, has trained more managers in these methods than anyone else in the field, and has developed a comprehensive RO-based software for client firms.
Founded as an assessment consultancy using Jaques's CIP methods, the US-based firm expanded to talent pool design and management, and managerial leadership practice-based work processes
requisite_coaching
Former RO-experienced CEO, Ron Harding, provides coaching to CEOs of start-ups and small and medium-size companies that are exploring their own use of RO concepts.  His role is limited, temporary and coordinated with the RO-based consultant working with the organization
Ron Capelle is unique in his multiple professional certifications, his implementation of RO concepts through well designed organization development methods, and his research documenting the effectiveness of his firm's interventions
A Toronto requisite organization-based consultancy with a wide range of executive coaching, training, organization design and development services.
A Sweden-based consultancy, Enhancer practices time-span based analysis, executive assessment, and provides due diligence diagnosis to investors on acquisitions.
Founded by Gillian Stamp, one of Jaques's colleagues at Brunel, the firm modified Jaques;s work-levels, developed the Career Path Appreciation method, and has grown to several hundred certified assessors in aligned consulting firms world-wide recently expanding to include organization design
Requisite Organization International Institute distributes Elliott Jaques's books, papers, and videos and provides RO-based training to client organizations